As detailed earlier, I suspected a crack in one of the Hard
Krome 3” Res-Tec exhaust pipes I purchased in August 2011 and installed in September.
Arriving at Mather – after cutting out my planned rides in
the national parks – Sequoia, Kings Canyon and Yosemite – I bought the new
Casita caravan and on Sunday I took the offending pipe off the bike.
The crack was barely visible, but there.
On Monday afternoon I called Hard Krome and started the
process of a warranty claim.
Can you say run-around?
Shuffled from here to there – person to person and no one would make any
TIMELY decision.
After this shuffle game got to the point of ridiculousness,
I contacted a company in Washington to purchase some Vance and Hines
replacement pipes.
A minor shipping incident delayed delivery by 3 working
days, but the pipes and quiet baffles arrived late in the afternoon on Tuesday
June 26th.
It took about 3 hours on Wednesday to install them. And yes, they are nice sounding – still a bit
louder than I would like, but I’ll live with it.
In August 2011 I was buying accessories for the bike from
different vendors. In preparation for
the recent sale and move I cleaned my email and deleted all the “receipts” and
other correspondence relating to the purchase of all these accessories.
I emailed and then called the vendor Phat Performance Parts I thought I had purchased the pipes from – unfortunately it was not those
folks. However they were very responsive
in their efforts to verify my purchase.
When I called I talked to a man that told me that Hard Krome pipes
frequently cracked and they had to cut them apart and repair the cracks.
Ironically, Hard Krome no
longer makes the 3” Res-Tec pipes. Ken
Davie replied – “I see a significant
issue should the warranty claim be accepted. We no longer produce these
pipes. The current pipes may be viewed at the following URL: http://hardkrome.com/models.php?modelID=130
Please note that
these pipes are much louder than the Res-Tech pipes.” My emphasis.
And that was the problem I had with the HK's - they were too loud regardless of what mitigation I attempted.
Later Ken did offer to repair the pipes – shipping to them at
my expense – but I made the choice to forego any further contact with Hard
Krome and as detailed above – purchased Vance and Hines replacements.
Now… On with the planed Summer Vacation
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